The National Gallery of Art, Washington This Read Me file contains 1. Introduction and setup notes 2. Machine Specification and Configuration 3. Low Memory Problems 4. CD ROM Problems 5. Video Display Problems 6. Keyboard Equivalents 7. Miscellaneous Problems 8. Technical Support --------------------------------- 1. INTRODUCTION AND SETUP NOTES --------------------------------- The National Gallery of Art program must be installed onto your hard disk before it can be run. This is because essential shared system files must be made available to Windows. However, the data files which the program uses always reside on the CD-ROM. INSTRUCTIONS FOR MICROSOFT WINDOWS 95, 98, NT, 2000 and XP To install the National Gallery of Art, Washington: 1. Exit all unnecessary applications then click on the "Start" button and select "Run..." 2. Type D:\setup and click on the "OK" button. (if your CD-ROM is not connected to the D:\, please replace this with the letter of your drive) 3. Follow the instructions presented to you by the SETUP program; you may need to restart your computer. 4. When the SETUP program has finished, click on the "Start" button, click on the "Programs" sub-menu, and a new "National Gallery of Art" sub-menu should be present. Choose this, and then choose the National Gallery of Art menu item. When the program starts up; it displays the contents panel; click on one of the buttons to begin. To run the National Gallery of Art again, simply place the CD-ROM into the drive and repeat step 4 above. You do not need to run SETUP again. -------------------------------------------- 2. MACHINE SPECIFICATION AND CONFIGURATION -------------------------------------------- To correctly run the NGAW program, you need: * a Multimedia PC (MPC) or compatible, with 386SX or higher microprocessor, 32MB of RAM, 20 MB of available hard disk space * an MPC-compatible CD-ROM drive (double-speed or higher recommended) * VGA+ graphics adapter and driver (640 x 480 minimum screen size, 256 colors minimum; thousands or millions of colors recommended for viewing the enlarged pictures) * Microsoft Windows operating system version 95, 98, NT, 2000, or XP * Audio board and headphones or speakers * Microsoft Windows compatible mouse ------------------------ 3. LOW MEMORY PROBLEMS ------------------------ National Gallery of Art uses your computer's system memory to display pictures. If you find that National Gallery of Art runs slowly or if you encounter out-of-memory errors, the program probably doesn't have enough memory. Consider doing the following to improve your computer's performance: - Close all unnecessary applications. - If you are running Windows 95, 98, NT, 2000 or XP, try making more disk space available. See the Windows User's Guide or Help files for more information. ------------------------- 4. CD-ROM PROBLEMS ------------------------- IMPORTANT NOTE: Do not remove the CD-ROM while the NGAW program is running. If the NGAW program cannot find the data files that it needs from the CD-ROM, then it will display a dialog box prompting you to ensure that the correct disc is inserted into the drive, and asking you to tell it the drive letter of the CD-ROM device. The drive letter will usually be D, but on some systems it may be higher (E, F, G...); it is highly unlikely that the CD-ROM drive will be configured as A, B, or C drives. The program will remember the letter of your CD-ROM drive, and should not have to prompt you for it. It will have to prompt you if you insert the wrong compact disc into the drive, if the drive is manually re-configured to a different drive letter, if no disc is inserted when the program is run, or if you run the program too soon after inserting the disc (allow a few seconds for the drive to recognise the disc). If the program does not seem able to read the disc, do the following:- * if the CD-ROM drive is external to the PC, ensure that it is switched on, and correctly connected to the PC * ensure that the surface of the disc is dust and dirt free * use File Manager to try and access data on the disc (this program is useful for finding out the correct drive letter of the CD-ROM device) * check with your dealer/supplier that the CD-ROM device is MPC-compatible. ------------------------------- 5. VIDEO DISPLAY PROBLEMS ------------------------------- The National Gallery of Art program requires a screen that is set up with a minimum of 256 colors. However, in order to get the full benefits of viewing the enlarged pictures, it is highly recommended that you run the computer in a screen mode that affords thousands of colors - known variously as:- * 16-bit screen mode * 65,536 colors * thousands of colors * 32K colors * 64K colors If your machine is capable of supporting it, then you will also get excellent results when running a screen mode that provides millions of colors (i.e. 24-bit or 32-bit screen mode). To view / change the current screen mode * View / change the Display Properties (Settings tab). To access the Display Properties, run the Display control panel; alternatively, right-click anywhere on the Desktop area, and then select the "Properties..." menu item. There are many types of display adapter/driver systems in use on today's PC computers. Below we have listed specific problems that are known to occur on some display systems. If you have a problem that is not addressed below, then please contact your supplier, or the manufacturer of the computer. Often a problem is fixed by installing the latest version of the display driver(s) - know the version of the installed driver(s) before talking to a support technician. 5.1 ATI DISPLAY SYSTEMS If your computer is running with certain ATI / Mach / Mach32 display systems, then certain advanced features of these systems can cause problems for the NGAW program. Problems include crazy-color pictures, and a jigsaw puzzle arrangement of the NGAW program's window. To correct these problems, do the following:- * Launch the "Mach FlexDesk Control Panel" program (its icon is usually found in the "Mach Utilities" group in Program Manager). * Click on the "Advanced..." button (if there is no such button, then type OPT whilst holding down the Control and Shift keys). * Ensure that "Device Bitmaps" is set to "Off". * Ensure that "256 Color Palette" is set to "On" (only necessary if you are running in a 256-color screen mode). * Click OK to close the "Advanced Settings" dialog box. * Click OK to close the Control Panel program. 5.2 DELL S3 DRIVERS With certain versions of the Dell S3 display drivers, the pages that are displayed in the NGAW program's window can have a jigsaw-puzzle-like arrangement. This problem can be fixed by upgrading to the very latest Dell S3 drivers, or by downgrading to older drivers (version 1.32, for example). Contact Dell technical support for assistance. The Dell S3 drivers are changed by running the "Windows Setup" program in the Main group in Program Manager. 5.3 GENERAL SOLUTION UNDER WINDOWS 95 Many graphics adaptors can be run as a Super VGA adaptor. This uses Microsoft's general driver software, and so avoids many problems with the manufacturer's driver software. This is often a useful solution for laptop computers, where no new driver software is available. To use the SVGA drivers: 1. Click the 'Start' button, point to 'Settings', and then choose 'Control Panel'. 2. Double-click 'Display'. 3. Click the 'Settings' tab 4. If there is a button called 'Advanced Properties' click that, otherwise, if there is a button called 'Change Display Type' click that. 5. Click the 'Change' button next to the 'Adapter Type'. 6. Click 'Show All Devices'. Write down the current setting in case you need to change back later. 7. In the Manufacturer area, click '(Standard display types)'. This is at the top of the list. 8. In the Models area, click 'Super VGA'. 9. Click 'OK', then 'Close', then click 'Close' again. 10. Follow the screen directions. When prompted to restart the computer, click 'Yes'. ------------------------------ 6. KEYBOARD EQUIVALENTS ------------------------------ Below is a list of keyboard equivalents supported in the NGAW program which will help you navigate through the product, and perform certain tasks more quickly. Ctrl + F = Find Ctrl + G = Find again Ctrl + P = Print Ctrl + C = Copy text to clipboard Ctrl + I = Bring Image Windows to the front Ctrl + B = Bookmark this page Ctrl + W = Web Link ----------------------------- 7. Miscellaneous Problems ----------------------------- WINDOWS 95, 98, NT, 2000 and XP NO SOUND The first item to check when your computer is not making any sound is the volume. To do this, open the Volume control Accessory: Click the Start button, choose the Programs menu, choose the Accessories menu, choose the Multimedia menu or Entertainment menu, and finally choose Volume Control from this menu. Make sure that the volumes are at a reasonable level, and that they are not muted. National Gallery of Art will play its sound at the Wave volume. Although the volume that the computer plays at is controlled by Volume control accessory, the volume setting on your speakers will also affect the loudness of the sound. Please make sure that: - The volume on the speakers are turned up correctly - The speakers are plugged into the mains power or have working batteries - That the speakers are switched on. You should also check that the speakers are plugged in correctly. Usually this means they are plugged into the sound card on the back of the computer (the headphones socket on the front of most computers is only for listening to music CDs and CD-ROMs that include music tracks). There may be more than one place where the speakers can plug in, and you should check the documentation for your sound card to make sure that you have the right one. If you are still not getting sound from National Gallery of Art, then check that your computer can produce any sound at all. Click on the Start button, select Settings, and choose Control Panel. Now open the Sounds control panel by double clicking on it. From the list of Events select one with a speaker icon next to it. Now click on the play button (the button with the triangle that is located just to right of the white box marked 'Preview'). If you can not hear this sound play, then there is something generally wrong with your computer, and it is not just the National Gallery of Art CD-ROM. Please check the settings described above and the manuals that came with your computer. If you are sure you are getting sound, then try the following set of instructions: 1. Click the 'Start' button, then choose 'Settings' from the menu, and then 'Control Panel' from the sub-menu. 2. Double click on the 'QuickTime' icon in the 'Control Panel' window. 3. In the 'QuickTime Control Panel' window, click on the 'More' button at the bottom of the window. 4. Click on the 'Audio' tab at the top of the window. 5. Toward the bottom left of the window is a checkbox labelled 'Automatic Rate Adjustment'. If this box is checked, uncheck it; if it is unchecked, then check it. 6. Click on the Close button, and click the button 'Yes' in the dialog box that appears. 7. Restart your computer and try running National Gallery of Art again. ---------------------- 8. TECHNICAL SUPPORT ---------------------- If you experience problems running the NGAW CD-ROM, consult the notes above, and the documentation that came with your computer. If you still cannot fix the problem, then please do the following:- * Write down a full description of the problem. * Also write down the computer name and model, the operating system (e.g. Windows 95 or Windows 98), details of the CD-ROM drive (if available) plus any other relevant information (e.g. details of the printer, if you are experiencing a problem with printing). * if you have Internet access, try the NGAW support site at http://www.cogapp.com/support/ngaw/ If this fails to solve your problem then:- * Send the description of the problem and your equipment: - by e-mail to "ngaw_support@cogapp.com" - fax or voice mail to (202) 478 0160 - by post to: NGAW Support Cognitive Applications Ltd Lees House 21 Dyke Road Brighton BN1 3FE UNITED KINGDOM For the most efficient support service, please use the e-mail address.